Privacy Policy

Privacy Policy
Version March 21, 2024

This Privacy Policy describes the ways DELTAPLAN PAYMENTS LTD. (“DeltaPlan”, “we”, “us”, “our”) collects, stores, uses and protects information.
DeltaPlan services include merchant processing services, websites, mobile applications, products, and any other features, technologies or functionalities, including customer support (“DeltaPlan services”) offered by us. This Privacy Policy applies to deltaplan.pro and all other DeltaPlan sites on which it appears (the “Website”).

We may amend a list of cookies (specifying the date of such amendment), provided that the current version of the document shall remain unchanged until the scope of amendments in the types of cookies will require to adopt a new version hereof.
If we decide to amend this Privacy Policy, we will update this text and the date of its publication and will make a respective notice available within DeltaPlan services (as defined below). Still, we ask you to drop in from time to time to check the updates.
Please be aware that any and all links to the websites in this Privacy Policy are effective as of the date hereof. We bear no responsibility in the event of their amendment after the date hereof. This Privacy Policy will tell you, what personal data about you we gather, how we use this information and how you can contact us. In particular, below we will inform you as follows:

reasons for our processing your personal data;
what is the purpose of our processing your personal data;
your rights concerning our processing of your personal data;
how long we store your personal data;
whether we transfer your personal data to other recipients and categories thereof;
whether we transfer (intend to transfer) your data to other countries;
whether we carry out automated decision-making or profiling.

This Privacy Policy covers only our activities in respect to your personal data and does not apply to activities of third parties, whom we do not own, control and/or to whom we do not issue mandatory instructions. Therefore, if you wish to disclose your personal data to such third parties, including, in connection with using DeltaPlan service, please make sure, you have read and understood their policies on personal data processing and you agree with such. Here we also would like to specifically mention, that we bear no responsibility for privacy practices of the third-party websites, that are linked to or from our website. Therefore, once you use the link to quit our Website and be redirected to a third-party website, our Privacy Policy will not cover your activities at such third-party website. These provisions also concern your use of third-party software.

In order to contact us on any matters related to this Privacy Policy, any inquiries, related to the DeltaPlan service functioning, other privacy issues, please use our e-mail: info@deltaplan.pro.

Children’s Privacy
DeltaPlan services are not directed to children under 18 years and when advertising our services, we do not target children. We do not knowingly obtain personal information of children under 18 years.
If you are under 18, please do not use DeltaPlan services and do not provide any of your information to us, do not create an account with DeltaPlan services, make purchases with us and/or post any of your information on our resources within DeltaPlan services. If we reveal, that we have unintentionally received personal data of a child under 18 years we will delete the said data.
Should you believe, that we collected personal data of children through DeltaPlan services or the child posted his data within our website without relevant parental consent, please contact us, so that we could promptly delete irrelevant data and take all the necessary steps. However, please be aware that in certain cases such requests may not result in full deletion of respective data (e.g., if another user of DeltaPlan service reposted such content on third-party resources).

When we receive data from you
Major part of the personal data we process we obtain directly from you, when you:

create an account within DeltaPlan and within the content you share with us online, within your account available at DeltaPlan services;
file a request, inquiry and/or complaint with us;
wish to participate and/or participate in the online event and/or promotion we organize;
wish to attend and/or attend an offline event we organize;
wish to purchase any items and/or services from us and/or add payment information to your account within DeltaPlan services;
login to DeltaPlan services and/or use it;
contact our support team or approach us otherwise;
use our forums and/or chats;
subscribe to our e-newsletters and/or opt in for receiving our marketing/advertising notifications;
publish any content on our forums and/or official groups within the social networks (e.g., facebook.com, Twitter, LinkedIn, etc.) and other online resources (i.e., Twitch or Youtube channels, etc.).

Your privacy and security of your data are very important for us, this is why we address your attention to the fact that some of our features, through which you provide your data, are automated and/or provide for free text fields, and, therefore, we may not determine, whether you provided us with incorrect or sensitive data. Therefore, we kindly ask you to be careful, when you submit your data and not to share with us any sensitive personal data. If you feel a need to correct or delete your data, please do not hesitate to contact us in accordance hereof.
We want to warn you, that when you use forums and/or chats, information you share therein, may become public or, sometimes used by other persons in the way, you might not be aware of (e.g., he may resend your message to someone else or when you are messaging to us within an online event which can be recorded and/or shared offline). Thus, please pay particular attention to the information you share with others. We also ask you not to share your personal data or the data which may personally identify you, as well as such data on third parties, including, via DeltaPlan services.
Moreover, DeltaPlan services may contain links to third-party resources, which DeltaPlan does not operate. Although we do our best to provide links only to safe resources, which respect your privacy, we bear no responsibility for approach to content, security and privacy within such third-party resources. Therefore, please familiarize with privacy policies and terms of use available therein.

When we receive data automatically
We may collect certain information automatically, in particular, when you navigate through DeltaPlan services and interact therewith (e.g., information on your end user device and its software, on your use of DeltaPlan services, errors/crashes of DeltaPlan services, etc.).
When we receive data from third parties
In certain cases we can obtain information about you indirectly, including from third parties. This might happen, if any of the below scenarios is in place:

we receive a complaint from another user of DeltaPlan services, which refers to you;
we receive respective information from public authorities, regulators and/or law enforcement bodies (e.g., in the event we receive an inquiry from them, which concerns you, etc.);
when you link your account within DeltaPlan services with any social network you have, where such social network may share your information with us based on privacy policy of such social network and privacy settings you chose therein (please check your privacy settings in respective social networks and, if needed, modify the scope of information on you which they might share);
when we receive advertising and/or analytics from our third-party contractors in order to support our marketing activities, improve DeltaPlan services, identify your location;
we receive certain data on you in order to provide you with in-app items or other types of benefits, if you participate in loyalty programs from our partners;
we may get certain information on your use of DeltaPlan services and our apps and interaction therewith from the cookies and related third-party technologies.

Please note that since DeltaPlan services provide for free text fields in certain cases and users may approach us via e-mail or other means, we cannot foresee, if you use such features to disclose personal data of some third party. Should you choose to do so, please be advised that you will be treated as an independent data controller in respect to such third-party personal data. Therefore, you should be subject to respective responsibilities and obligations, stipulated by applicable laws, including, inter alia, your obligation to indemnify us against any and all requests, complaints and claims, including those for compensation of damage, caused to third party, whose data you disclosed to us and/or with the use of DeltaPlan services. Moreover, due to the fact that we do not receive such personal data directly from the ones, to whom it is attributed (but we receive such data indirectly – from you), it is you, who shall obtain consent from such affected third parties prior to any disclosure of their information to us and/or with the use of DeltaPlan services. In case you have no explicit consent from third parties for disclosure of their information, please make sure, you are fully compliant with other grounds for such use of the personal data, as required under the applicable laws.

Your Data We Collect
We may collect the data on you, as listed below. Please note, that we do not process special categories of personal data (“sensitive data”). DeltaPlan does not collect sensitive data in relation to your racial and ethnical origin, biometric data, health data, your political, religious or philosophical beliefs, trade union membership, genetic, health or sex life or sexual orientation, as well as other personal data that is sensitive to fundamental rights and freedoms.

Data we may receive from you personally

your name (name and surname) e-mail address, phone number, date of birth, gender, avatar, photos, ID number (e.g., in the event you approach us for a refund), social network(s), reviews, comments, details on your preferences and interests (depending on the data you indicate when creating and further use of the account within DeltaPlan services);
your account data, including your login within DeltaPlan services, the persons you interact via DeltaPlan services;billing information, payment method and any further details which we may need to process your payments and or withdrawals;
your data, which we receive from you in order to process your inquiries/requests/claims and/or to provide you with support services (such data may vary and may include, for example, your name, your contacts within DeltaPlan services, the reason why you approach us, devices you use for accessing DeltaPlan services, purchase details, your account data, data on your in-service progress, the advice we gave you, etc.);
your data, that you provide in order to participate in our online and/or offline events, workshops, meetings, conferences and/or promotions or loyalty programs (including, inter alia, your name and contact data, your image, information you provide to confirm you are eligible to participate, winner’s data, which is needed to get the prize, data on your use of the promotions or loyalty program, data on your preferences and interests, etc.);
data you provide when participating in various surveys, polls, questionnaires, etc. (e.g., your preferences, tastes, summary data about you, etc.);
data on your use of DeltaPlan services (e.g., account settings, preferences, etc.);
information you make available when posting on our forums and/or official groups within the social networks (e.g., facebook.com), where such information may include your name, avatar, date of birth, content you posted, commented and/or liked and other information you made available within the forums and/or social networks;
information you provide to us, when participating in tests we handle;
feedback you give us, as well as user-generated content, created by you, when using DeltaPlan services.

Data we may receive from you automatically

information about your device (model and manufacturer of your device, screen resolution, IP address, online identifiers of your devices and applications, domain names of your computer, cookie ID on your browser, your language and territory settings (including wi-fi and IP addresses, which we receive from your device and/or browser), MAC-address of your device, name and version of the operating system, including build version of the operating system, operating system bit count, data on your video (graphics) card, video driver version, video memory size, data on your processor unit, number of processor cores and its clock rate, size of RAM and its clock rate, available disk space, unique device identifiers, etc.);
information about your connection to DeltaPlan services (parameters of your network channel, Internet connection, including network bandwidth and delay from User’s computer to servers of DeltaPlan, Internet service provider, uniform resource identifier, addresses of resources that you requested on our website, your search requests, time of such requests, methods you used to submit such requests to our servers, dimensions of the file received in response to the request, code that specifies the status of the response to request (success, error, etc.), date and time of your visit, trace route information between your PC and servers of DeltaPlan, crash/errors data, response time, browser version and type, date and time of your DeltaPlan services use, information about your activities on DeltaPlan services, such as data on clicks, scrolling, browsing times and other standard server log information, etc.);
information on your antivirus solution;
data on the version of DeltaPlan application you are using;

amount of monetary funds on your account within DeltaPlan services, your ID in our billing system,

payment/transaction/order ID, date and time of payment/withdrawal, amount and currency of payment;
information about your use of DeltaPlan services (your DeltaPlan services preferences, your in-service progress, as well as information about device settings, logs and data on in-service transactions, log files (fixed in symbolic non-personal form), contents of in-service chats (correspondence), etc.);
requests that you used when being transferred to our website, webpages, from which you were transferred to our website.

Data we may receive from other sources (inter alia, automatically)

card number and issuer, your billing address, user ID in the payment system, signature of authenticity of the payment, date and time of payment/withdrawal and other data which the payment system/agent may provide us in order to process your payment/withdrawal;
information, contained in your social network (e.g., facebook.com, etc.), if you connect DeltaPlan services therewith (generally, these might include your avatar (profile picture), ID, contact details, location, interests, friends list., etc., depending on the information you filled in within the social network and your privacy settings there);
analytical and/or statistical data from third parties (e.g., our marketing/advertising partners, analytics partners, etc.);
data on you, which may be contained in complaint of another user, inquiries of public authorities, regulators and/or law enforcement bodies.

Your Data We Collect
We process your data pursuant to applicable legislation, where the basis for our processing is as follows:

The way we use your data
We have to process your personal data, because it is necessary to perform a contract to which you, as a personal data subject, are a party, as well as in order to take the steps at your request prior to entering into a contract, for example, when we process your purchases, enable your downloads of our products.
We also may process your personal data based on your consent, where it is so indicated within DeltaPlan services.
We may process your data, when we are obliged to do so to comply with a legal obligation, that DeltaPlan is subject to, for example, when we need to act based on subpoena, legal proceedings of some other kind or need to handle an opt-out request.

We may also use your data:

to communicate with you and handle your requests, deal with your complaints;
to develop and improve DeltaPlan services, learn more about the use of DeltaPlan services (e.g., when we ask you to participate in a survey or share your experience otherwise);
to ensure security and stability of DeltaPlan services functioning (e.g., prevent unauthorized access to or modification of our DeltaPlan services, etc.);
our legitimate interest is to better understand the market, we operate in, managing our business, ensure DeltaPlan services security and anti-fraud activities, risk management.

Purposes We Use Your Data For
In particular, we process your data as referred to above (individually and/or combined with other data we receive in accordance with this Privacy Policy) for the following purposes:

to provide you with DeltaPlan services upon your request (e.g., to provide you with the possibility of registration (creation) and operation of DeltaPlan account, providing access to the DeltaPlan account, formation and performance of the agreement with DeltaPlan on using DeltaPlan services, participation in testing of versions/updates of DeltaPlan services, providing access to DeltaPlan services to you, etc.);
to contact you in relation to your use of DeltaPlan services, including, inter alia, on creation and maintenance of your account, your payments, amendments in our policies and legal documents, or when we need to communicate with you about transactions made by you while using our DeltaPlan services or apps, as well as when we send to you notifications related to your account security, such as notifications about password recovery requests, editing security settings, changing of e-mail or profile settings, etc.;
your e-mail and/or phone and/or DeltaPlan account data, ID and other personal data may be used to identify you and provide you with necessary support (e.g., when we need to communicate with you on your support tickets, on updates of DeltaPlan services, on product patches and fixes, on security issues, etc.);
get data from you via online Internet forms;
to handle your claims, requests, inquiries and/or complaints and communicate with you otherwise;
to ensure your participation in the online or offline events and promotions we organize, including, inter alia, to arrange your receipt of withdrawals, your compensation, etc.;
if you opted in, your e-mail and/or phone may be used to provide you with e-newsletters and/or our marketing/advertising notifications, notifications on our upcoming events (unless you unsubscribe);
to provide you with in-service offers, that you may be interested in;
to run our business, to improve DeltaPlan services and servicing our platform, to fix bugs, develop new tools, products, to provide you with new features within DeltaPlan services, including, inter alia, via analyzing polls and questionnaires you fill in, to request your feedback about our DeltaPlan services and platform;
to investigate, handle and prevent improper use of DeltaPlan services and/or our platform, violations of terms of use of DeltaPlan services, fraud, cheating, in-service violations – for example, logs and data on in-app transactions, in-app data and commands, the log files, content of in-service chats (correspondence) may be used by DeltaPlan for decisions to ban an account or a person;
to enhance security, confidentiality and safety of your DeltaPlan account, e.g. against unauthorized access and disclosure, including resulting from hacking and hacker attacks and/or or fraudulent access, to restore access to your account, restore lost payment made by/to you, etc.;
your IP address and other online identifies are used to determine your approximate geographic location, to prevent illegal use of DeltaPlan services and the platform, should we have reasonable concerns, that there is a risk to security of DeltaPlan’s servers (e.g., blocking of concurrent IP addresses);
to comply with legal obligations that DeltaPlan is subject to (e.g. our obligations to keep certain information under tax laws, etc.);
for the purposes of the legitimate and legal interests of DeltaPlan or a third party (e.g. the interests of our other users), except where such interests are overridden by your prevailing legitimate interests and rights;
we may use cookies and pixel tags to make a link between you and the information you have provided to our Website, DeltaPlan services and the platform and therefore provide you with personalized content, so that we can give you a better experience, when you return to the Website, DeltaPlan services and the platform, in order to avoid you from multiple and/or repeated submission of such data in a single visit session or longer, if you wish, which increases the comfort of using websites (unless you disable this feature);
we may use your data to create user segment data and create aggregated and anonymous statistics on user’s use of DeltaPlan services and any elements thereof, our loyalty programs and promotions, which we may share with third parties pursuant hereto;
to provide you with personalized content, recommendations and advertising, tailored to your needs;
to process your payments, purchases, refunds, rewards, withdrawals and compensations for accrual of bonuses on your account within DeltaPlan services;
to combine together personal data that we may obtain from different sources, as mentioned above, inter alia, to create a single or several databases.

We may also use your data for other purposes, not mentioned herein, only based on your prior consent.
Please note, that you can opt-out from receiving our marketing and promotional updates and offers within your DeltaPlan account settings or by contacting us.
However, in certain cases we still may send you important information (via e-mails), should these have impact on DeltaPlan services use (e.g., amendment of involved software, changes in our legal documents, amendments concerning fulfilment of our legal or contractual obligations, etc.). Therefore, your opting-out from receiving our marketing and promotional updates does not affect this type of communications.

How We May Share Your Data

To perform our obligations, we may share your data with the following categories of third parties:

Advertising and tracking partners:
email, nickname, IP address and other information for targeting, delivery, and measurement of online advertising, or otherwise facilitate transmittal of information that may be useful, relevant, or of interest to you.

Within DeltaPlan services we may also use tracking and analytical technologies, provided by our partners in order to measure performance of our advertising campaigns and their improvement. Please note, that our partners may use APIs and SDKs, implemented in our apps and/or DeltaPlan services, so that they could collect and analyze user and device-related data (these may include clicks, installs or other performance indicators or events, which are necessary to evaluate our advertising campaigns).
Moreover, please be informed that our advertising partners may keep track of events or indicators (such as impressions, clicks, installs, etc.) via their tracking providers in order to measure performance of their advertising campaign. They may use their own third-party tracking providers. For such purposes our advertising partners may use advertising IDs in order to inquire ads effectiveness, as well as informing dormant users of new features within DeltaPlan services or not showing to a user ads related to the features he already uses or advertising our content to potential users. For these purposes we may share advertising IDs with our advertising partners.

Data storage partners:

some of information is stored using third-party data storage services, e.g. we store most of your responses to our in-service questionnaires using the services of data centers in the territory of our state. Moreover, we may store certain data we collect from you on servers provided by our cloud service providers. We may provide personal information to our affiliates and other trusted businesses or persons to process it for us, in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Sharing the personal data with other users

we may share your identifiable information with our partners with which you decide to contact with via our services, like the customers and clients, both with other persons who shall perform some job for them collectively. This information includes as a minimum your full name and contact information if necessary.

Publicly available information:

our websites may also have message boards, forums and/or chats for the users to communicate with each other. When posting a message to a forum or a chat, please note that you are making the respective information publicly available online at your own risk. If your personal information is posted on one of our community forums, you may request us to remove it. If we may not be able to remove your personal information promptly, we will let you know about the reasons.

Anti-money laundering and KYC

we may share the information required for our detection, investigation and prevention of fraud, money-laundering and other prohibited acts with the companies providing the Identity Verification Services.

Analytics partners:

DeltaPlan uses analytics of its partners such as Google Analytics and intelligence and analytics from Microsoft Power BI in order to provide users with its DeltaPlan services, for the purposes of research and analysis. In this regard we may share encoded user device data with our analytics partners. Please be advised that our analytics partners may assign to the above data a random ID, so that this data will not be matched back to you. DeltaPlan may aggregate such data for benchmarking purposes.

DeltaPlan’s subsidiaries and affiliates:

as a global company, we collect information that may be processed in our offices worldwide. Your information may also be processed outside of Canada, e.g. the European Economic Area or any other country in which we, our affiliates or subsidiaries maintain presence. Personal data collected is treated confidentially and is used only by DeltaPlan or DeltaPlan’s affiliate where DeltaPlan falls within the category of the controller of personal data and its affiliate – the processor of a part of the personal data. When your personal data is shared with DeltaPlan’s affiliates and subsidiaries, DeltaPlan guarantees an adequate level of personal data protection with DeltaPlan’s affiliates and subsidiaries, as well as such third parties.

Change of control:

we may share your data as part of our company’s sale, merger or change in control, or in preparation for any of these events. Any entity which buys us, or part of our business will have the right to continue using your data, but only in the manner set out in this Privacy Policy;

Sharing anonymous data:

we also may share anonymous data (i.e., information which does not directly or indirectly disclose your identity) and aggregated information (meaning information about groups and categories of users, including platform statistics and behavior, but which does not identify and that cannot reasonably be used to identify any individual user) with our advertising partners. We may also allow our advertisers to collect anonymous information and aggregated information within DeltaPlan services and they may then share that information with us.

Our advertisers may collect this information via tracking technologies like cookies and web beacons. This enables our advertisers to develop and deliver targeted advertising in DeltaPlan services and on the websites of third parties, so that they can try to serve you with advertisements for products and services that are most likely to be of interest to you. Advertisers may also use this information to monitor, improve or modify their operations;

Additional cases, when we may share information:

information about user’s in-service activities, logs and data on in- service transactions, as used for DeltaPlan services violations detection (as well as DeltaPlan services violations) in order to prevent or punish for cheating, may be disclosed to such user, unless disclosure will compromise the mechanism through which we detect, investigate and prevent such violations;
without user’s consent the data may be disclosed in cases, required by law, for example, upon the request of the competent authorities, public entities or bodies, our auditors, professional consultants, banks and other competent parties, acting based on respective state law;
when we defend and/or enforce our rights (including those of our affiliates) or in the event of litigation between DeltaPlan and the user or in case DeltaPlan receives request from competent authority. Data on organization of DeltaPlan services process, information about user and its activities, logs and data on in-service transactions, log files (information, generated by the software, fixed in symbolic non-personal form), as well as the content of in-service chats (correspondence) can be combined with the personal information user provides and further disclosed to the court or competent authority;
should you participate in our events and/or win prizes, in order to arrange your travel and/or prize delivery we may share your necessary contact data with our travel and logistics partners (or instruct you to do so yourself);
we may use third-party services to fulfill your orders within DeltaPlan services, to send you e-mails and text messages (SMS), provide you with back-ups.

How Long We Store Your Personal Data
DeltaPlan stores data and information during the time periods specified below or until receiving your request to erase personal data, if there is no legitimate reason to keep it longer. Upon expiry of the terms for storing your personal data we will delete it, unless we need to keep certain data due to requirements of applicable laws or during the period this data is necessary for establishment, exercise or defense of legal claims.
Please be aware that data, that you shared with others (for example, in the in-service chats, via messages or posts on the forum, etc.) may remain visible even after your account is deleted or you clear all respective data from your profile, as we cannot control data, that other users copy when using DeltaPlan services. Public data in your profile within DeltaPlan services may still be displayed at third-party services (e.g., people may see it in the search engine results).

Compulsory data:

compulsory data includes e-mail, user location, sex, competencies, full name, tax residency status data, tax number, payment details, and is stored for the validity period of relevant agreements between user and DeltaPlan for use of DeltaPlan services, and no longer than 5 years after the termination of such agreements for accounting or tax records, unless there is a legitimate reason for a longer processing.

Correspondence:

DeltaPlan keeps records on correspondence with user, including support tickets along with other communications, for the validity period of agreements between you and DeltaPlan for use of DeltaPlan services and 1 year after the termination of such agreements, unless there is a legitimate reason for a longer processing.

Payment data:
The following payment data is stored for 5 years as required by applicable law:

user ID from DeltaPlan’s billing system;
user ID in the payment system;
payment (transaction/order) ID;
date and time of payment (transaction/order);
amount of payment (transaction/order);
currency of payment (transaction/order);
signature of authenticity of the request (payment).

Device related data:
We store the following data, if gathered, no more than for 1 year from the moment agreements between user and DeltaPlan for use of DeltaPlan services are terminated:

data on user’s IP address and other online identifiers of his devices and applications;
browser or device identifiers, browser type;
operating system, crash data, Internet service provider;
the date and time of user’s visit, information about user’s activities on DeltaPlan services;

other standard server log information.

Data collected via cookies:
We store information and data submitted by the user on the websites of DeltaPlan via authorization cookies (intended to avoid the user from multiple and/or repeated submission of such data in a single visit session or longer, if the user wishes, which increases the comfort of using websites), for no longer than 15 days from the last visit of the user.

Personal Data Transfers
Your personal data are stored and processed otherwise using the services of data centers in the European Economic Area or Canada. Your information may also be processed outside of these countries, by our affiliate, in accordance with our Privacy Policy.

Should your personal data be shared with DeltaPlan’s affiliates and subsidiaries, DeltaPlan guarantees an adequate level of personal data protection, including but not limited to, by entering into standard data protection with DeltaPlan’s affiliates and subsidiaries.

DeltaPlan applies necessary safeguards to ensure protection of rights of personal data subjects. In particular, any and all information as sent to us is encrypted (scrambled) via the Secure Socket Layer (SSL) technology. We also implement technical and organizational measures to protect users’ data:

within DeltaPlan we limit access to personal data (i.e., only the personnel, whose access to your data is necessary to run our business, is allowed to access it);
specific measures for data minimization to incorporate clear retention periods for personal data;
using anonymization or pseudonymisation techniques, other electronic, physical and procedural safeguards, as applicable in the industry;
ways to allow the data subject to express his or her point of view and contest the decision; and,
a mechanism for human intervention in data processing.

Your Rights Concerning Our Processing Of Your Personal Data
Please be advised, that in order to exercise your rights, stipulated in this paragraph, you can approach DeltaPlan using the contact details specified herein.

You have the following options in respect to your data, that we process:

Opt-out of DeltaPlan processing your information: you are entitled to withdraw the consent, you gave us to process your data;
Delete your personal data: you can file a request with us to delete all or certain part of information about you, that we process;
Access your data: you are entitled to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided;
Correct and amend your data: please feel free to contact us, should you discover, that your data is inaccurate or incomplete;
Object, limit or prohibit our use of your data: you can approach us with a request to fully or partially stop using your data or limit such use.

Please find below further details on your rights:
Right to rectification
It is you who should control, which particular login, contact details (including e-mail and phone number), payment methods, accounts in social networks we associate with your account within DeltaPlan services. In case of processing personal data, we shall endeavor to ensure by implementing measures to keep it accurate and up-to-date for the purposes for which it was collected. In case your personal data is inaccurate or incomplete, you can change the information you provided either yourself (directly within DeltaPlan services) or by contacting DeltaPlan.

Right to erasure (“right to be forgotten”)
You have the right to request a deletion of your personal data by requesting for account deleting via the details listed above. Deleting your account will lead to loss of access to DeltaPlan services, you will also lose the account and service-related information, which is linked to your account within DeltaPlan services, including, inter alia, payment information.
Please be advised that you can obtain from us the erasure of your personal data without undue delay, where one of the following grounds applies (unless processing is necessary pursuant applicable legislation, when the below provisions shall not apply to the extent that processing is necessary):

the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
you withdraw consent on which the processing is based and where there is no other legal ground for the processing;
the personal data have been unlawfully processed;
in other cases specified by applicable law.

In some cases, considering the complexity and number of the requests, the period for personal data erasure may be extended, but for no longer than two further months.

Right to object
When our processing of your personal data is based on legitimate interests, you have the right to object to this processing. If you object, we will no longer process your personal data and you will lose the access to DeltaPlan services and services through your account, unless there are compelling and prevailing legitimate grounds for the processing; in particular if the data is necessary for the establishment, exercise or defense of legal claims.

Right to data portability
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us. In exercising your right to data portability pursuant hereto, you are entitled to have the personal data transmitted directly from us to another controller, where technically feasible. Please be aware that exercise of the right to data portability shall be without prejudice to right to erasure (right to be forgotten). Moreover, your right to data portability shall not apply to processing necessary for the performance of a task carried out in the public interest, as well as such right shall not adversely affect the rights and freedoms of others.

Right to lodge a complaint with the supervisory authority
Should you have any complaints about our compliance with this Privacy Policy and/or applicable legislation, please do not hesitate to contact us. We will carry out all the necessary checks and will do our best to resolve the dispute timely and in accordance with relevant regulations.

What are “cookies”?
Cookies are small pieces of information stored by your internet browser on your computer’s hard drive. Like most website providers, DeltaPlan may use cookies to make a link between you and the information you have provided to DeltaPlan services and therefore provide you with content tailored to your needs. For example, use of the cookies technology enables us to understand, which users clicked on which elements of our website and afterwards we can show such users desirable content. To put that in context, each time you visit our website, your Internet browser will send us back the cookies, that are stored by your internet browser on your computer’s hard drive, so that we can customize your experience within DeltaPlan services to offer you personalized content or just facilitate the sign-in process for you.
Cookies are often used in combination with pixel tags. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened.

Please be aware that third parties may also collect personal data about your online activities during certain period of time and within different websites, including, when you visit our websites.

How long do we store information, submitted via cookies?
We store information and data submitted by you within DeltaPlan services via authorization cookies (intended to avoid the user from multiple and/or repeated submission of such data in a single visit session or longer, if the user wishes, which increases the comfort of using websites), for no longer than 14 days from the last visit of the user.

Communication through e-mail
Please be aware, that when sending you e-mails, we may use tracking technologies in order to understand, whether you clicked on, opened or forwarded e-mail, we sent you. Should this approach bother you, please unsubscribe from our marketing e-mails, since we cannot disable tracking technology separately.

Other third-party technologies
DeltaPlan may also use local storage technology of the following partner networks: Facebook, LinkedIn and Youtube.

Privacy policy© 2024 DeltaPlan Payments Ltd.